27.07.2015 - 28.07.2015
Under the stewardship of Dr. Urvashi Makkar, Director IMS Ghaziabad, the 2- Days Behavioral Development Program for the Fore Court Salesmen of Hindustan Petroleum Corporation Limited has been conducted at the Training & Experiential Learning Centre, Delhi on July 27th & 28th, 2015.
This development program is specially and specifically designed for the FSMs devising a 3 pronged approach of Connect -----> Nurture ---->Grow. The program is designed with due diligence & relevant training need analysis of the FSMs at each located stationed petrol-pumps.
The program envisages the tools & techniques to deal & handle with care & assertiveness the irate customers. Secondly, it ensures the spark of belongingness to HPCL ignites in all the FSMs through outbound activities co-relating their experience and time span with HPCL in comparison to hopping to any new employer thereby creating brand loyalty. It ensures their sense of belonging to HPCL family. Besides, the audio videos displays & the simulations of the program ensures the FSMs to question the importance of personality quotient and their present ability as brand ambassadors of the company to the external customers.
The FSMs were fully engaged in the program & their vim & vigor during the entire session was ensured by rewarding them with various participatory gifts, along with “Star Performer Award” to the best performance of the day along with the Certificate of Participation to each and every participant. The Rewards and Recognition ceremony took place in benign presence of Mr. Kapil Dhruv, Chief Regional Manager – Delhi Region from HPCL, Ms. Guneet Oberoi, Sr.Manager – CCDR, IMS Ghaziabad & the trainer Mr. Anurag Urmaliya.