"MDP on ACHIEVING SERVICE EXCELLENCE THROUGH CUSTOMER ORIENTATION on Saturday, December 6, 2014 at IMS Ghaziabad"
As many organizations move towards a more quality-oriented, customer-focused environment, designing and developing Standard Procedures and Systems to better identify customer needs and meet and deliver their expectations will become crucial. Total customer satisfaction is not just a buzz phrase; it is a way of life that organizations are adopting to attain and sustain in a competitive market. Fostering a service culture in the organization organizations must constantly be alert for opportunities to provide excellent service.
With this broad purpose IMS Ghaziabad and NIESBUD,Noida ( National Institute of Entrepreneurship and Small Business Development) are jointly organizing a MDP in on ACHIEVING SERVICE EXCELLENCE THROUGH CUSTOMER ORIENTATION on Saturday, December 6, 2014 at IMS Ghaziabad campus.