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14.08.2014

 CCDR - IMS Ghaziabad conducted Training Program for FSMs of HPCL

 

Under the Stewardship of Dr. Urvashi Makkar, Director IMS Ghaziabad, the Centre for Competency Development & Research- a Research & Training Arm of IMS Ghaziabad is marching forward with its impeccable objective of imparting business centric, customized, vibrant & innovative Competency Development & Training Programs to the Corporates and India Industry Inc directly catering to their business Objectives through talent development & continuous learning and thus enhancing the Human Development Index in society.
 
With the foresaid objective, IMS Ghaziabad takes privilege in partnering Hindustan Petroleum Corporation Limited to impart and enable through competency development & training programs the holistic and effective behavioral development of the brand ambassadors and representatives of HPCL – the Forecourt Sales Force. 
The training session on Effective Communication for the FSMs of HPCL was taken byMs.Guneet Oberoi, Sr.Manager CCDR, IMS Ghaziabad, convened by the authorities and employees of HPCL at their Training & experiential Learning Centre, Niti Marg, New Delhi on August 14th, 2014.
 
The training program ensured FSMs’ maximum engagement and participation through relevant ice-breaker sessions, warm-up energizers, role play and kinesthetic activities that bound them together with the trainer and ensured their continuous and infallible interest in the training session.
 
The FSMs shed up their shells and came forward with brilliant ideas and initiatives during the role plays and activities and management games. This session facilitated them to understand the pivotal and crucial role Effective Communication plays while dealing with external customers and enabled them to assertively understand the needs and respond with empathy to the irate customers at the front-end. 
 
 
 

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